Whiff Candle Co. still believes in good, old fashioned customer service.

To that end, we offer a 30 day refund and exchange policy from the date of purchase.  

Unfortunately, if your purchase has exceeded the 30 days we will not be able to offer you a refund or an exchange.



To be eligible for a return, your item must be unused and in the same condition you received it. 


Please send a photo, a brief description of why you are asking for a refund and a receipt or proof of purchase to

Once we receive your request, we will provide you an address to send the item(s) you are returning.  After we receive your returned item(s), a credit will be processed through your original method of payment.

Please note shipping costs are non-refundable.  



We will only exchange or replace items if they are defective or damaged.  If you need to exchange an item, contact us at



When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance.  We cannot guarantee we will receive your returned item.




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